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0;font-size:24px;line-height:1.2;font-weight:700;letter-spacing:0}.eyebrow[data-v-abfe4f12]{margin:0;color:var(--kf-text-2);font-size:12px;text-transform:uppercase}.status-pill[data-v-abfe4f12],.priority[data-v-abfe4f12]{flex:0 0 auto;border:1px solid color-mix(in srgb,var(--kf-brand) 30%,#d4d4d8);color:var(--kf-brand);border-radius:999px;padding:5px 10px;font-size:12px;font-weight:600}.status-pill.overdue[data-v-abfe4f12]{color:#b42318;border-color:#fecdca;background:#fff5f4}.lookup-form[data-v-abfe4f12]{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:end}.lookup-form label[data-v-abfe4f12]{display:flex;flex-direction:column;gap:6px;min-width:0}.lookup-form span[data-v-abfe4f12]{color:var(--kf-text-2);font-size:13px}.lookup-form input[data-v-abfe4f12]{width:100%;height:42px;border:1px solid var(--kf-border);border-radius:6px;padding:0 12px;color:var(--kf-text);outline:none}.lookup-form input[data-v-abfe4f12]:focus{border-color:var(--kf-brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--kf-brand) 14%,transparent)}.lookup-form button[data-v-abfe4f12]{height:42px;border:0;border-radius:6px;background:var(--kf-brand);color:#fff;font-weight:700;padding:0 18px;cursor:pointer}.lookup-form button[data-v-abfe4f12]:disabled{opacity:.55;cursor:not-allowed}.notice[data-v-abfe4f12],.error[data-v-abfe4f12],.empty[data-v-abfe4f12]{margin:0;border-radius:6px;padding:10px 12px;font-size:13px}.notice[data-v-abfe4f12]{background:#f4f4f5;color:var(--kf-text-2)}.error[data-v-abfe4f12]{background:#fff5f4;color:#b42318}.ticket-summary[data-v-abfe4f12]{border-top:1px solid var(--kf-border);padding-top:18px}.summary-title[data-v-abfe4f12]{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.summary-title strong[data-v-abfe4f12]{display:block;font-size:18px;line-height:1.35;word-break:break-word}.summary-title span[data-v-abfe4f12]{display:block;margin-top:4px;color:var(--kf-text-2);font-size:13px}dl[data-v-abfe4f12]{margin:16px 0 0;display:grid;grid-template-columns:repeat(3,1fr);gap:10px}dl div[data-v-abfe4f12]{min-width:0;border:1px solid var(--kf-border);border-radius:6px;padding:10px}dl dt[data-v-abfe4f12]{color:var(--kf-text-2);font-size:12px}dl dd[data-v-abfe4f12]{margin:5px 0 0;font-size:13px;font-weight:600;word-break:break-word}.danger[data-v-abfe4f12]{color:#b42318}.timeline[data-v-abfe4f12]{border-top:1px solid var(--kf-border);padding-top:18px}.timeline h2[data-v-abfe4f12]{margin:0 0 12px;font-size:16px;letter-spacing:0}.timeline ol[data-v-abfe4f12]{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.timeline li[data-v-abfe4f12]{display:grid;grid-template-columns:92px 1fr;gap:12px;align-items:start}.timeline time[data-v-abfe4f12]{color:var(--kf-text-2);font-size:12px;line-height:1.5}.timeline li span[data-v-abfe4f12]{font-size:14px;line-height:1.5}@media (max-width: 560px){.ticket-lookup[data-v-abfe4f12]{min-height:100%;border:0;border-radius:0;box-shadow:none;padding:18px}.lookup-form[data-v-abfe4f12],dl[data-v-abfe4f12]{grid-template-columns:1fr}.timeline li[data-v-abfe4f12]{grid-template-columns:1fr;gap:3px}}:root{--kf-brand: #7467F0;--kf-brand2: #1677FF;--kf-navbar1: #2DB4F9;--kf-navbar2: #272EDC;--kf-msg1: #2DB4F9;--kf-msg2: #272EDC;--kf-chat-bg: #f4f6fa;--kf-text: #18181b;--kf-text-2: #71717a;--kf-border: rgba(0,0,0,.06)}*{box-sizing:border-box}input,textarea,button{font-family:inherit}.customer-root{width:100%;height:100%;display:flex;align-items:stretch;justify-content:center;background:var(--kf-chat-bg);padding:8px}.customer-root.device-pc{padding:20px;align-items:center}.loading{flex:1;display:flex;align-items:center;justify-content:center;color:var(--kf-text-2);gap:12px}.loading .spin{width:20px;height:20px;border:2px solid var(--kf-border);border-top-color:var(--kf-brand);border-radius:50%;animation:kf-spin .8s linear infinite}.boot-error{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;padding:24px;text-align:center}.boot-error .boot-error-icon{width:44px;height:44px;line-height:44px;border-radius:50%;background:var(--kf-border);color:var(--kf-text-2);font-size:24px;font-weight:700}.boot-error .boot-error-msg{color:var(--kf-text-2);font-size:14px;line-height:1.6;max-width:320px;word-break:break-word}.boot-error .boot-error-retry{padding:8px 24px;border:none;border-radius:20px;background:var(--kf-brand);color:#fff;font-size:14px;cursor:pointer}.boot-error .boot-error-retry:hover{opacity:.9}@keyframes kf-spin{to{transform:rotate(360deg)}}